Refund Policy

Refund Eligibility

  • You can submit a return request within fifteen (15) natural days after receiving the goods.

Refund Fees

  • Unopened Items: If the product packaging remains unopened, we offer a 15-day no-questions-asked return policy, but you will be responsible for all shipping costs.
  • Opened Items: No no-questions-asked returns are supported for opened products.
  • Quality Issues: If there is an issue with the product's quality, we will cover all return shipping expenses.

Refund Process

  • Initiating a Return: To start a return, please contact us at admin@bricknice.com. We will provide a pre-paid return shipping label or address within 1 business day.
  • Refund Timeline: After you ship the items back, we will refund the order amount within 10-20 business days.

Exchanges

  • Eligibility: Unopened items can be exchanged within 15 days of receiving your order.
  • Request an Exchange: Please contact us to request an exchange and provide product details.
  • Exchange Process: Return the unopened original items to us in their original packaging. Once received and inspected, we will ship out the replacement items.

Missing Pieces

  • Missing or Lost Pieces: If any pieces are missing or lost, contact us within 1 year of purchase.
  • Replacement: We will ship replacements for missing pieces completely free of charge.